QUALITY POLICY

The Imcovel Group boasts over 30 years of experience and innovation dedicated to providing the market with top-quality wrapping paper and paper bag solutions. It comprises three factories: Timbrados Valencia S.L., Paper Bags Packaging S.L., and Nature Packaging S.L. Throughout these decades, we have maintained a common business philosophy: to always be by our customers’ side, offering a wide range of paper packaging products that adapt to their evolving needs, guaranteeing reliability, safety, quality, dependability, and legality in all the products and services we provide.

The Imcovel Group’s Management wishes to express, through this document, its firm conviction that quality is a key factor for the company, and that achieving it must be a responsibility shared by all members of the organization.

Our Quality Management System forms the basis of our business operations. Its objective is to ensure that the products and services supplied meet all applicable requirements, particularly those of the customer, as well as legal and regulatory requirements, and that they satisfy the needs and expectations of stakeholders. This commitment is based on the following pillars:

• • Strategic approach: Ensure compliance with applicable requirements and the satisfaction of stakeholder expectations, considering the organization’s context.
  • Continuous improvement: Optimize our processes and the Quality Management System through the active involvement of all employees.
  • Responsibility to customers: Produce and supply safe, legal products of the specified quality, fulfilling our obligations and commitments.
  • Customer satisfaction: Effectively manage our processes to ensure compliance with requirements and maintain a high level of quality in products and services, thereby strengthening our reputation and customer loyalty.
  • Employee development: Foster the motivation, skills, and training of our employees, ensuring effective communication that promotes their participation and commitment.

The Imcovel Group Management also expresses its commitment to sustainable forest management, promoting responsible practices through the implementation and maintenance of the Chain of Custody System for Forest Products, based on the international standards PEFC and FSC® with license codes FSC-C152984 and PEFC/14-35-00461.

All Imcovel Group employees are familiar with these principles, identify with them, and apply them in their daily work, actively contributing to the achievement of the established objectives.

The Imcovel Group Management