Shipping Policy

Delivery times may vary depending on the type of product, stock availability, order volume, and shipping destination.

Our sales team will inform the customer of the estimated delivery times for each order. Although we work to meet the agreed deadlines, these may be affected by logistical circumstances beyond the company’s control.

For special orders, customized products, or made-to-order manufacturing, delivery times may be longer than usual.

Transport Incidents

It is important to inspect the condition of the goods upon receipt. If visible damage caused during transport is detected, the customer must notify us within a maximum period of 24/48 hours after delivery.

To speed up the process, we recommend attaching photographs of the incident and keeping the original packaging.

Returns Policy

Due to the professional nature of our products and the variety of customer and order types, returns and incidents are handled individually by our sales department.

Each case will be evaluated taking into account:

• the type of product,
• the condition of the material,
• the conditions previously agreed upon,
• and the specific characteristics of the order.

Returns will not be accepted for made-to-order, customized, or manipulated products, except in cases of manufacturing defects or errors attributable to the company.

Incident Management

If an order presents any issue, error, or defect, the customer may contact our sales team so that the best possible solution can be evaluated on a case-by-case basis.

Depending on the situation, the resolution may include:

• replacement of the material,
• partial or full refund,
• product replacement,
• or any other solution agreed upon by both parties.